Politique de remboursement
CONTACT US:
Support Email: support@el-vora.com
Easy Return-Refund Process
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@el-vora.com. Please note that returns will need to be sent to the following address:
You can always contact us for any return questions at support@el-vora.com. Your return will be very easy!
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
To initiate a refund, the product must be delivered to our head office. Once we receive and inspect your return, we will evaluate the item. If the product is in its original condition, your refund will be approved. Please note that if you are requesting a refund, you will be responsible for the delivery charges to return the item.
You will be notified once we’ve received and inspected your return, and if approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return and you haven't received your refund, please contact us at support@el-vora.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.